Frequently Asked Questions
Looking for answers?
Here are answers to some of the most common questions about shopping at VAR VIVAHH.
1. What products does VAR VIVAHH offer?
VAR VIVAHH offers a curated range of men's ethnic wear, groom wear, wedding attire, and accessories. Our collections include Sherwanis, Achkans, Kurtas, Kurta Pajamas, Nehru Jackets, Waistcoats, Indo-Westerns, Jodhpuri styles, Blazers, Cufflinks, Brooches, Lapel Pins, Pocket Squares, Bow Ties, Neckties, Cravats, Tie Pins, and more.
2. How do I place an order?
Select the product you wish to purchase, choose the required size or available variant, and click “Add to Cart.” Once you are ready, proceed to checkout, enter your shipping and contact details, select your preferred payment method, and complete your order.
You will receive an order confirmation on your registered email address or mobile number after your order is successfully placed.
3. Can I cancel my order?
Yes. You may request cancellation within 24 hours of placing your order, provided the order has not already been shipped.
For complete details, please refer to our Cancellation, Return & Refund Policy.
4. What payment methods do you accept?
We accept payment methods displayed on our website at checkout, which may include credit cards, debit cards, UPI, net banking, wallets, and Cash on Delivery (COD), depending on availability for your location and order.
5. Is Cash on Delivery available?
Cash on Delivery may be available for selected products and locations. Availability will be displayed during checkout based on your delivery address and other applicable conditions.
6. How can I check my order status?
Once your order has been shipped, we will provide tracking information through your registered contact details, where applicable.
You can use the provided tracking information to monitor your shipment and delivery status.
7. How long will my order take to arrive?
Delivery times depend on your location, product availability, order processing time, and courier service.
Estimated delivery timelines are generally displayed during checkout or communicated with your order details. Delivery may occasionally take longer due to holidays, weather, logistics disruptions, or circumstances beyond our control.
8. Can I return a product?
Yes. Eligible products may be returned within 7 days from the date of delivery, subject to our return conditions.
Products must generally be unused, unworn, unwashed, unaltered, and returned with their original tags, packaging, and accessories.
Please review our Cancellation, Return & Refund Policy before initiating a return.
9. Can I exchange a product for another size?
Eligible products may be exchanged depending on the product category, availability, and applicable return conditions.
For customised, altered, tailored, or made-to-measure products, exchange eligibility may be restricted.
Please contact us at Hello@varvivahh.com for assistance.
10. Are customised or altered products returnable?
Customised, personalised, tailored, altered, or made-to-measure products may not be eligible for return or refund unless they are defective, damaged, or incorrectly supplied by VAR VIVAHH.
Please carefully verify your measurements and customisation details before confirming your order.
11. What should I do if I receive a damaged or incorrect product?
Please contact us as soon as possible at Hello@varvivahh.com with your Order ID and clear photographs or videos of the product and packaging.
For packages that appear visibly damaged or tampered with at the time of delivery, we recommend refusing delivery where reasonably possible.
Our team will review the issue and provide the appropriate resolution in accordance with our policies.
12. What if I receive the wrong size?
Please contact us promptly with your Order ID and details of the issue.
Where the wrong size was supplied by VAR VIVAHH, we will review the case and provide an appropriate resolution, subject to product availability and our applicable policies.
13. How will I receive my refund?
For eligible prepaid orders, refunds are generally processed to the original payment method.
For eligible Cash on Delivery orders, refunds may generally be issued as VAR VIVAHH Store Credit, subject to our applicable policy.
Please refer to our Cancellation, Return & Refund Policy for complete details.
14. How long does a refund take?
Once a refund has been initiated by VAR VIVAHH, your bank, card issuer, payment gateway, or financial institution may take approximately 4–7 business days or longer to reflect the amount in your account.
Actual processing times may vary depending on your payment provider.
15. Can I get Store Credit instead of a refund?
Where applicable, you may choose VAR VIVAHH Store Credit instead of a monetary refund.
In eligible cases, we may also offer 5% additional value when you choose Store Credit, subject to the terms of our Cancellation, Return & Refund Policy.
16. How should I choose the right size?
We recommend checking the size guide provided on the relevant product page before placing your order.
For garments, compare the measurements with a well-fitting garment you already own. For customised or made-to-measure products, please carefully follow the measurement instructions provided by VAR VIVAHH.
17. Will the product look exactly like the picture?
We make every effort to accurately represent our products through photographs and descriptions.
However, colours may appear slightly different depending on your device, screen settings, lighting conditions, and photography. Minor variations in fabric texture, embroidery, embellishment, and finishing may also occur.
18. Are VAR VIVAHH products suitable for weddings?
Yes. VAR VIVAHH is designed with weddings, festive celebrations, formal occasions, and special events in mind.
Our collections are suitable for grooms, wedding parties, family members, guests, and anyone looking for sophisticated Indian menswear and accessories.
19. Do you offer accessories separately?
Yes. You can shop individual accessories such as Cufflinks, Brooches, Lapel Pins, Pocket Squares, Bow Ties, Neckties, Cravats, and Tie Pins, subject to availability.
These pieces can also be styled with your ethnic or formal wardrobe to complete your look.
20. Can I use more than one discount code on an order?
Discount codes and promotional offers are subject to their individual terms and conditions. Unless specifically stated otherwise, promotional codes generally cannot be combined with other offers.
The applicable terms will be displayed with the relevant promotion.
21. What happens if my item is out of stock?
Product availability can change quickly. If an item becomes unavailable after an order is placed, VAR VIVAHH may contact you regarding available alternatives or provide an appropriate refund or resolution.
22. Is my payment information secure?
Payments are processed through secure payment service providers. VAR VIVAHH does not intend to store your complete payment card information on its own systems unless specifically required and legally permitted.
Please refer to our Privacy Policy for more information about how your personal information is handled.
23. Do I need an account to place an order?
You may be able to place an order using the checkout options available on our website without creating a permanent account. Account availability and checkout options may vary based on our website configuration.
Creating an account can make it easier to manage your orders and preferences.
24. How can I contact VAR VIVAHH?
For questions regarding products, sizing, orders, returns, refunds, or any other assistance, please contact us at:
Email: Hello@varvivahh.com
Please include your Order ID in order-related queries so our team can assist you more efficiently.
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VAR VIVAHH
Email: Hello@varvivahh.com
Tradition, Tailored for Today.