Return Policy

At VAR VIVAHH, our goal is to provide you with exceptional products and a seamless shopping experience. We understand that sometimes you may need to cancel or return your order, and we have created this Cancellation, Return & Refund Policy to make the process as simple and transparent as possible.

By placing an order on the VAR VIVAHH website, you acknowledge and agree to the terms outlined below.

1. Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing the order.

Cancellation Before Shipment

If your cancellation request is received before your order has been shipped, we will cancel the order and refund the eligible amount paid by you.

For prepaid orders, the refund will be processed to the original payment method.

For Cash on Delivery (COD) orders, cancellation may be confirmed without any payment obligation, provided the order has not already been shipped.

Cancellation After Shipment

Once an order has been shipped, it generally cannot be cancelled through the standard cancellation process.

However, if the delivered product is found to be defective, damaged, or incorrect, you may contact us for an appropriate resolution in accordance with this policy.

2. 7-Day Return Policy

At VAR VIVAHH, we want you to be completely satisfied with your purchase.

If you are not satisfied with your product, you may request a return within 7 days from the date of delivery, subject to the eligibility conditions mentioned below.

Return Request Period

A return request must be raised within 7 days of the product being delivered.

Requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return, the product must:

Be unused and unworn.
Be in its original and saleable condition.
Have all original tags and labels attached.
Be returned in its original packaging.
Not have been washed, altered, tailored, damaged, stained, or otherwise modified.
Include all accessories, complimentary items, and other materials supplied with the order.

Any free gift or promotional item included with the original order must also be returned along with the product being returned.

All returned products are subject to inspection and quality verification by VAR VIVAHH.

3. Return Process

To initiate a return, please contact us at:

Email: Hello@varvivahh.com

Please provide your:

Order ID
Registered mobile number or email address
Reason for return
Relevant photographs or videos, where applicable

Once your return request is reviewed and approved, we will provide you with the applicable return instructions.

The product must be securely packed to prevent damage during transit.

Once the returned product reaches us, it will be inspected to verify compliance with our return conditions.

4. Refund Policy

Refunds for eligible prepaid orders will generally be processed to the same payment method and account used for the original transaction.

For eligible Cash on Delivery orders, refunds will generally be provided through VAR VIVAHH Store Credit, unless otherwise required or agreed.

Cancellation – Prepaid Order

If an eligible prepaid order is cancelled before shipment, the refund will generally be initiated within 24 hours of cancellation.

Cancellation – COD Order

If an eligible COD order is cancelled before shipment, there will generally be no payment to refund. Where a store-credit adjustment is applicable, it will generally be issued within 24 hours.

Return – Prepaid Order

For an eligible prepaid return, the refund will generally be initiated within 48 hours after VAR VIVAHH receives and successfully verifies the returned product.

Return – COD Order

For an eligible COD return, applicable store credit will generally be issued within 48 hours after VAR VIVAHH receives and verifies the returned product.

Bank Processing Time

Once a refund has been initiated by VAR VIVAHH, your bank, card issuer, payment gateway, or financial institution may require approximately 4–7 business days, or longer in certain cases, to reflect the amount in your account.

The actual crediting time may vary depending on the payment provider and banking system.

5. Damaged, Defective, Incorrect or Tampered Orders

We take great care in packing and shipping your orders.

If you receive a package that appears to be damaged, opened, tampered with, or significantly crushed, we recommend refusing delivery wherever reasonably possible and immediately contacting VAR VIVAHH.

Please email us at Hello@varvivahh.com and mention your Order ID along with photographs or videos of the package and product.

If the product is confirmed to have been damaged during transit, is defective, or is incorrect, VAR VIVAHH may provide an appropriate resolution, which may include a replacement, store credit, or refund, subject to product availability and verification.

Please retain the original packaging, tags, labels, invoices, and other materials until the matter has been resolved.

6. Products Not Eligible for Return or Replacement

The following products may not be eligible for return, replacement, or refund:

Products that have been worn, used, washed, ironed improperly, stained, or damaged after delivery.
Products that have been altered, tailored, customised, repaired, or modified after delivery.
Products returned without original tags, labels, packaging, or accessories.
Products returned in an unsellable condition.
Products damaged due to improper handling, storage, washing, ironing, or use.
Products returned after the applicable return period.
Products specifically marked as non-returnable or non-refundable on the product page or at the time of purchase.

Customised & Altered Products

Products that are custom-made, personalised, altered, tailored, made-to-measure, or specially prepared according to customer instructions may not be eligible for return or refund unless the product is defective, damaged, or incorrectly supplied by VAR VIVAHH.

Customers are responsible for providing accurate measurements, customisation details, and other information required to fulfil a customised order.

7. Store Credit

Where store credit is offered or selected, it may be issued to the customer after the returned product has been received and successfully inspected.

5% Additional Value on Store Credit

In applicable cases, customers who choose VAR VIVAHH Store Credit instead of a monetary refund may receive an additional 5% value on the eligible refund amount.

For example:

If your eligible refund amount is INR 1,000, and you choose VAR VIVAHH Store Credit, you may receive store credit worth INR 1,050.

This additional 5% benefit is subject to applicable promotional terms and may not be available on every order.

8. Store Credit Terms & Conditions

Unless otherwise specified, VAR VIVAHH Store Credit is subject to the following conditions:

Store Credit may be used for eligible purchases on the VAR VIVAHH website.
Store Credit may have lifetime validity unless a different validity period is communicated at the time of issuance.
Store Credit must be used in one single transaction.
Any unused balance after redemption may not be carried forward.
Store Credit cannot be exchanged for cash or transferred to a bank account.
Store Credit cannot be redeemed for cash.
Store Credit cannot be transferred to another customer unless expressly permitted by VAR VIVAHH.
Store Credit may be subject to additional terms communicated at the time of issuance.

9. Product Exchange & Replacement

Where an exchange or replacement is approved, it will be subject to product availability.

In cases where the requested replacement product or size is unavailable, VAR VIVAHH may offer an alternative resolution, including store credit or refund, where applicable.

Any additional price difference arising from an exchange may be payable by the customer, where applicable.

10. Return Shipping

Return shipping arrangements and applicable charges may vary depending on the reason for the return.

For products that are confirmed to be defective, damaged in transit, or incorrectly delivered due to an error on our part, VAR VIVAHH may arrange or reimburse eligible return shipping costs, subject to verification.

For other return requests, return shipping charges may be borne by the customer, where applicable.

Specific return-shipping instructions will be provided when your return request is approved.

11. Inspection & Refund Approval

All returned products are subject to inspection.

A refund, replacement, exchange, or store credit will be processed only after the returned product has been received and verified to comply with this policy.

If a returned product does not meet the stated return conditions, VAR VIVAHH reserves the right to reject the return and may return the product to the customer.

12. Contact Us

For any questions or concerns regarding cancellations, returns, exchanges, replacements, refunds, damaged products, or store credit, please contact us:

VAR VIVAHH
Email: Hello@varvivahh.com

When contacting us regarding an existing order, please include your Order ID so that our team can assist you efficiently.

VAR VIVAHH reserves the right to update, modify, or amend this Cancellation, Return & Refund Policy from time to time. Any changes will be published on this page with the updated revision date.

Last Updated: September 3, 2026.